Novellaire LLC values the customer shopping experience. If the hat you purchased does not meet your expectations, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may submit a return request within 30 days of receiving the item.
Return requests submitted after the 30-day period may not be accepted, unless otherwise required by applicable law or agreed upon by Novellaire LLC.
- Returns of Opened Items
You may request a return even if the item has been opened.
Customers may perform a necessary inspection upon receipt to verify the style, size, and general condition of the hat.
However, the returned item must remain in a condition suitable for resale.
Returns may not be accepted if the item shows signs of significant use, damage, staining, or alteration, or if its condition renders it unsuitable for resale due to customer handling.
- Return Conditions
When requesting a return, the item should be kept in its original condition as much as possible, including all accessories, packaging, and other items originally provided.
The following situations may disqualify an item from return:
The item shows signs of significant use;
The item has been damaged by the customer;
The item has obvious stains, odors, or other issues affecting resale;
The item has been altered or modified;
The item is missing essential accessories;
The item is rendered unsuitable for resale due to customer actions.
Eligibility for return will be determined based on the actual condition of the item and applicable laws.
- How to Request a Return
To initiate a return, please contact the Novellaire LLC customer service team first; we advise against shipping the item back without obtaining return instructions.
Please submit your return request via the following channels:
Email: [email protected]
Phone: 623-324-0472
We recommend including the following information with your request:
Order number;
Customer name;
Name of the item to be returned;
Reason for return;
Photos of the item (if there are quality issues or damage).
Once we have reviewed your request, we will provide you with specific return instructions.
5. Return Address
Address: 4102 N Flowing Wells Rd, Tucson, AZ 85705
- Return Shipping Costs
Return shipping costs are determined by the reason for the return:
Quality Issues
Novellaire LLC covers reasonable return shipping costs if the item has quality issues, is incorrect, or differs significantly from the order.
Non-Quality Issues
If the return is due to personal reasons—such as disliking the style, choosing the wrong size, or a change of mind—the customer is responsible for return shipping costs.
- Refund Processing
Novellaire LLC will inspect the returned item upon receipt.
If the item meets the refund criteria, we will process the refund to the original payment method within 3–5 business days of receiving and verifying the return.
The actual time it takes for the refund to appear in your account may vary depending on the processing times of your bank, credit card company, or payment service provider.
- Partial Refunds
If a returned item is in a condition that affects resale but still qualifies for a partial refund, we may determine the refund amount based on the item’s actual condition.
Refunds may not be available if the item shows signs of significant use, damage, or is otherwise unsellable.
- Exchanges
Please contact us first to confirm if you wish to exchange an item for a different style, size, or product.
Exchanges are subject to product availability and order status.
If a direct exchange is not possible, we may recommend following the return policy to return the item and placing a new order.
- Damaged or Incorrect Items
Please contact us immediately if your hat arrives damaged or if the item received does not match your order.
Please provide your order number and photos or videos clearly showing the issue so we can verify the claim.
Once we confirm a quality issue, shipping damage, or incorrect shipment, we will provide a refund, exchange, or other appropriate solution based on the specific circumstances.
- Responsibility for Return Packages
Customers are responsible for properly packaging and shipping the item according to the return instructions provided by Novellaire LLC.
After handing the return package to the carrier, please retain the shipping receipt or tracking information until the return process is complete. 12. Return Policy and Statutory Rights
This return policy outlines the general return and refund process for Novellaire LLC.
This policy does not limit or exclude any non-waivable return, refund, or other consumer rights granted to you under applicable law.
- Contact Us
To request a return, inquire about a refund, or obtain the return address, please contact us at:
Email: [email protected]
Phone: 623-324-0472
Upon receiving your return request, we will provide you with specific instructions for processing the return based on the details of your order and the items involved.