Novellaire LLC (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to protecting the personal information you provide while visiting and using our website, browsing our hat products, placing orders, and communicating with us.
This Privacy Policy explains how we collect, use, store, protect, and process your personal information, as well as how you can manage your privacy choices.
- Scope
This Privacy Policy applies to the website and related online services operated by Novellaire LLC, and covers information generated when you browse products, place orders, make payments, contact us, or use website features.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
Depending on how you interact with the website, we may collect the following information:
Information you voluntarily provide
When you purchase hat products, place orders, or contact us, we may collect:
Name
Email address
Phone number
Shipping address
Billing address
Order information
Payment-related information
Inquiries you voluntarily send to us
Information required for after-sales service
Automatically collected information
When you visit our website, we may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Website usage records
Access time
Referring page
Information generated by cookies and similar technologies
This information is primarily used for website operation, performance analysis, security protection, and improving the user experience.
- How We Use Your Personal Information
We may use the collected information for the following purposes:
Processing and fulfilling your orders
Providing hat products and related services
Processing payments
Sending order confirmations and related notifications
Providing customer support
Handling returns, refunds, and after-sales requests
Responding to your inquiries
Improving website functionality and user experience
Analyzing website visits and usage
Preventing fraud, abuse, and unauthorized transactions
Maintaining website security
Complying with applicable legal and regulatory obligations
We will not use personal information for purposes unrelated to the original collection purpose, unless authorized by you or permitted by law.
- Payment Information
We may use third-party payment services to process payments for orders placed on the website.
For example, we may use Stripe to process credit cards, debit cards, and other supported payment methods. Your payment information may be processed by Stripe in accordance with its own privacy policies and security standards. Novellaire LLC does not actively store full credit card numbers or card security codes.
You can learn about Stripe’s privacy and data processing practices on its official website.
- Information Sharing
We may share limited information with trusted service providers when necessary for the normal operation of the website and the fulfillment of orders, such as:
Payment processing service providers
Website hosting and technical service providers
Order and customer support service providers
Website analytics and security service providers
Logistics or delivery service providers required for order fulfillment
Legal, regulatory, or government agencies (when required by law)
We do not sell your personal information for purposes unrelated to your order or website services.
Third-party service providers process information only to the extent necessary to provide their respective services and must comply with applicable privacy and data protection requirements.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the website functions correctly and to improve the user experience.
Cookies may be used to:
Save essential website settings
Maintain shopping cart and order functionality
Understand website traffic and usage
Enhance website security
Analyze website performance
Improve website functionality
For non-essential cookies, we will obtain your consent where required by applicable law.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the proper functioning of some website features.
- Data Security
Novellaire LLC employs reasonable technical and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or loss.
We restrict access to personal information by employees and service providers based on actual business needs.
Although we take reasonable measures to protect information, no method of internet transmission or electronic storage can guarantee absolute security.
- Data Retention
We retain relevant personal information for the period necessary to meet business, legal, tax, accounting, dispute resolution, and other legitimate needs.
Order and transaction records are generally retained for 7 years after order completion, or for a longer period if required by applicable law.
When there is no longer a legitimate need to retain personal information, we will delete, anonymize, or securely dispose of the information in accordance with applicable law and actual circumstances.
9. Your Privacy Rights
Depending on applicable law, you may have some or all of the following rights:
To know how we collect and use your personal information
To request access to your personal information
To request the correction of inaccurate information
To request the deletion of certain personal information
To request a copy of your personal information
To object to the processing of certain personal information
To withdraw consent, to the extent permitted by law
To manage marketing communication preferences
Specific rights may vary depending on your location and applicable law.
To exercise your privacy rights, please contact us at:
Email: [email protected]
- California Consumer Privacy Rights
If you are a California resident meeting the criteria under applicable law, you may have specific privacy rights under the California Consumer Privacy Act (CCPA) and its amendments.
Where applicable, you may have the right to:
Request to know the categories of personal information we collect
Request to know the sources and purposes of use of your personal information
Request access to the personal information we hold about you
Request the deletion of personal information, subject to legal requirements
Request the correction of inaccurate personal information
Opt out of the sale or sharing of personal information, where applicable
Not be discriminated against for exercising your privacy rights
To submit a request, please contact us at:
Privacy Request Email: [email protected]
We may need to verify your identity to ensure that the request comes from the individual to whom the personal information relates or their legally authorized representative.
- Children’s Privacy
Our website is not directed at children.
We do not knowingly collect personal information from children under the age required by law. If we discover that we have inadvertently collected such information, we will take reasonable steps to delete it as required by law.
- Third-Party Websites
Our website may contain links to third-party websites or services.
Third-party websites have their own privacy policies and data processing rules. When you visit a third-party website, your information will be handled in accordance with that third party’s policies.
We recommend that you review the relevant third party’s privacy policy before submitting any personal information.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website functionality, or applicable laws and regulations.
The updated version will be posted on this page, and the effective date will be updated where appropriate. We recommend that you check this page regularly to stay informed about the latest privacy protection measures.